Terms and Conditions

Knowing Your Item:

Accessories shown in the photograph are only for representation and are not part of the product.

Each piece is hand crafted by the finest artisans using traditional techniques handed down generations,wood grains,color variance,texture changes and knots are all part of the charm of the product and may,hence,vary from item to item.Changes of temperature and atmospheric moisture content may cause some movement.

The actual fabric/upholstery may have a slight variance from the product image depending on your screen settings,resolution and photography or fabric print.

Products having kantha stitch,patchwork or applique may vary from the original picture due to the intricacy and complexity of the length and breadth of the loom and yardage.

Furniture having intricate hand-painted details have been painstakingly decorated by master craftsmen having honed their skills from the rich legacy left behind from generations of accomplished artisans.Each piece of such furniture is unique and slight distinctions are possible between the picture and actual product.

Placing an Order:

Please check dimensions of the entrance/door to your home/office/shop/building premise before buying,so as to ensure that there is no problem in getting the product inside.In such a situation we will not be able to accept return or cancellation.There are some items that you will need to assemble on your own.For this item please check the details above.While we provide kits to assemble these items,you will need to arrange your carpenter for assembly,wherever Furniture Crown provides the carpenter visits will be scheduled subsequent to the delivery of the item.

On Delivery:

For all items that are expected to stand,ensure that the item is steady and straight.unevenness upto 5mm happens due to difference in surfaces and floor levels and is an accepted industry standard.bushes will have to be attached to balance the item.Please report the item to our customer support team and we will take it on from there.In case of dust or a lack of shine,rubbing the surface with a cloth will help.This is an accepted method for cleaning the surface of a furniture item and making it shine.

Damages:

Furniture Crown shipping arrangements to your doorstep have been designed to ensure a Zero-damage,hassle free experience,please contact us immediately,in case:

  • 1- Your item has any scratches or breakage that unfortunately might have occured in the course of transit warranting your item to be fixed.
  • 2- Any instruction manual,screws,nuts etc that might have been missed,should be informed to customer support immediately,so that they can arrange for the same to be delivered to you.
  • 3- In case your item arrives in damaged condition,all claims for damage must be made maximum within 7 days of receipt of the item.Your request for a repair or refund will be processed as soon as we receive the photographs of the damage to ascertain extent

We request you to retain all packing materials unless instructed otherwise by our team.you have an option of getting a full refund or repair of the product that was received in damaged condition.Refunds for furniture returns will be processed when the item(s)has been picked up by us.Hence,please allow up to 2 to 3 weeks for reverse and then subsequent refund to process.

Cancellations:

We accept cancellation of confirmed orders till the end of next day,provided it is not been shipped.This cancellation will incur a deduction of Payment Gateway processing and service fee of 1.5% on the paid value for the transaction.

For Example:

  • 1) If you have placed an order today and you want to cancel either today or tomorrow before the product is shipped,then we will accept the cancellation with deduction of payment gateway processing and service fee of 1.5% on the paid value for the transaction.
  • 2) If you have placed an order today and you want to cancel the order either today or tomorrow after the product is shipped,then we will not accept any cancellation